Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below. Capitalised terms not defined here carry the meanings assigned to them in the hoa788 Terms & Conditions.

• "hoa788" / "we" / "us" / "our" — the operator of the hoa788 platform accessible at https://hoa788.pro, including all pages, subdomains, and Services available thereon.
• "Player" / "you" / "your" — any individual who accesses, browses, registers on, or otherwise interacts with the hoa788 platform.
• "Personal Data" — any information that identifies, or could reasonably be used to identify, a natural person, whether directly (e.g., full name, national ID number) or indirectly (e.g., IP address, device fingerprint combined with other identifiers).
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, deletion, or destruction.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data. For data collected through the hoa788 platform, hoa788 is the Data Controller.
• "Data Processor" — a third party that Processes Personal Data on behalf of hoa788 under a written data processing agreement, for example a payment gateway or identity verification provider.
• "Consent" — a freely given, specific, informed, and unambiguous indication of your agreement to the Processing of your Personal Data for a stated purpose, such as agreeing to receive marketing communications.
• "KYC" — Know Your Customer; the identity verification process mandated for withdrawal eligibility and anti-money laundering compliance.
• "Cookies" — small text files stored on your device by a web browser that enable the hoa788 platform to recognise your browser, remember preferences, and gather usage analytics.
• "Services" — all sportsbook, casino, slots, live dealer, and related gaming services offered through the hoa788 platform.

This Privacy Policy applies to all Personal Data collected by hoa788 through the following channels: the hoa788 website at https://hoa788.pro and all its subpages; any mobile-optimised version of the site; communications you initiate with hoa788 customer support via live chat or email; and any promotional or survey forms you complete in connection with the hoa788 Services.

This Privacy Policy does not apply to third-party websites, payment gateways, or game content providers that may be linked from or embedded within the hoa788 platform. Each of those third parties operates under its own privacy policy, and hoa788 is not responsible for their data practices. We strongly encourage you to review the privacy notices of any third-party services you use in connection with your hoa788 account, including the privacy policies of your chosen payment provider (such as BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay).

The hoa788 platform is directed at adults aged 21 and above residing in Indonesia. If you are accessing our platform from a Prohibited Jurisdiction or are under the minimum age, you are not entitled to use the Services, and any Personal Data collected during such access may be deleted.

hoa788 collects Personal Data in the following categories. We collect only what is necessary for the purposes described in Clause 5.

3.1 Special Category Data

hoa788 does not intentionally collect special category Personal Data (such as health information, racial or ethnic origin, political opinions, or religious beliefs) unless you voluntarily disclose such information in the context of a responsible gaming assessment or a support interaction. Where such data is disclosed, it will be handled with enhanced care and used solely for the purpose for which it was provided.

3.2 Data You Provide Voluntarily

Certain data — such as your name, date of birth, email address, and payment details — is provided directly by you during account registration, KYC verification, and financial transactions. Providing accurate information in these fields is a condition of account eligibility. Providing false data constitutes a material breach of the hoa788 Terms & Conditions.

hoa788 collects Personal Data through the following mechanisms:

• Direct Submission: Data you actively provide when completing the registration form, submitting a KYC document, making a deposit or withdrawal request, or contacting customer support.
• Automated Technologies: Data collected automatically when you interact with the hoa788 platform, including Cookies, server access logs, and analytics scripts. See Clause 10 for full details on our use of Cookies and tracking technologies.
• Payment Processors: Confirmation data received from your bank or e-wallet provider (such as BCA, BRI, GoPay, or OVO) following a deposit or withdrawal transaction — for example, confirmation that a transfer was completed successfully. hoa788 does not receive or store full card numbers or full bank account credentials from these providers.
• Identity Verification Providers: Where hoa788 uses a licensed third-party KYC provider to perform document verification, that provider may return a verification result and a risk score to hoa788. The raw document images are handled by the KYC provider under its own data processing obligations.
• Fraud and AML Screening: hoa788 may cross-reference account data against publicly available sanctions lists, politically exposed persons (PEP) databases, and adverse media sources as part of its AML compliance programme.

hoa788 uses the Personal Data it collects for the following specific purposes. Where a legal basis is required, the applicable basis for each purpose is cross-referenced in Clause 6.

1. Account Creation and Management: To create and administer your hoa788 player account, verify your identity, manage your account settings, and maintain accurate records of your account status.
2. Service Delivery: To allow you to place bets, play casino games, manage your account balance, and access all features of the hoa788 platform.
3. Payment Processing: To process deposits and withdrawals via your chosen local payment method, verify that payment accounts are registered in your own name, and reconcile transaction records.
4. Identity Verification (KYC): To confirm that you meet the age requirement of 21+ and to satisfy our anti-money laundering obligations under applicable international standards.
5. Responsible Gaming: To monitor account activity for indicators of problem gambling, enforce self-exclusion and deposit limits where requested, and contact players where protective intervention is warranted.
6. Customer Support: To respond to your queries, complaints, and disputes, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
7. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other forms of abuse on the hoa788 platform.
8. Analytics and Platform Improvement: To understand how players use the hoa788 platform, identify usability issues, and improve the design, performance, and content of the Services.
9. Marketing Communications: To send you promotional offers, bonus announcements, and news about the hoa788 platform — but only where you have given your explicit Consent to receive such communications. You may withdraw Consent at any time as described in Clause 9.
10. Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, enforce our Terms & Conditions, and defend against legal claims.

hoa788 processes your Personal Data on one or more of the following legal bases, depending on the purpose of the Processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and hoa788 — principally, to operate your account, process transactions, and deliver the Services you have requested. This basis applies to identity verification, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with a legal obligation applicable to hoa788 — including KYC and AML obligations under internationally recognised financial crime prevention standards. hoa788 cannot waive these obligations at a Player's request.
• Legitimate Interests: Processing is necessary for hoa788's legitimate business interests, provided those interests are not overridden by your fundamental rights. This basis applies to fraud detection, security monitoring, platform analytics, and responsible gaming monitoring. hoa788 has conducted a balancing assessment for each of these purposes and is satisfied that its legitimate interests are proportionate and not unduly prejudicial to players.
• Consent: Processing is based on your freely given, specific, informed, and unambiguous Consent. This basis applies to marketing communications. You may withdraw Consent at any time by contacting customer support or using the opt-out link in any marketing email, without affecting the lawfulness of Processing carried out before withdrawal.

hoa788 does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We share data with carefully selected third-party service providers who process data on our behalf under written data processing agreements. These include payment processors (such as local bank integrators and e-wallet gateways for BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja), KYC and identity verification providers, cloud infrastructure and hosting providers, customer support platform providers, and email delivery services.

Each service provider is contractually required to process your Personal Data only for the specific purpose for which it was shared, to apply appropriate security measures, and not to transfer your data to sub-processors without hoa788's written consent.

7.2 Legal Authorities

hoa788 will disclose your Personal Data to regulatory bodies, law enforcement agencies, or courts where we are legally compelled to do so by a valid order, warrant, or legal process. Where permitted by law, hoa788 will notify you before making such a disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the hoa788 business, your Personal Data may be transferred to the successor entity. We will notify affected players in advance of any such transfer that materially changes how their data is handled, and the successor will be bound by data protection obligations no less protective than those in this Privacy Policy.

7.4 With Your Consent

hoa788 will share your Personal Data with any third party where you have given explicit Consent to that disclosure for a stated purpose.

hoa788 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data (for example, platform-wide betting volume statistics) may be retained indefinitely as it no longer constitutes Personal Data.

As a player on the hoa788 platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Account Username]". We will respond to all requests within 30 days.

The hoa788 platform uses Cookies and similar tracking technologies to operate the site, remember your preferences, gather analytics data, and detect fraudulent activity. The following types of Cookies are in use on the hoa788 platform:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your session state (keeping you logged in), preserve your language and currency preferences, and enable the shopping-cart and bet-slip functionality. These Cookies cannot be disabled without impairing the Services.
• Analytics Cookies: These collect aggregated, anonymised data about how visitors interact with the hoa788 platform — pages visited, bounce rates, session duration — allowing us to improve performance and content. Analytics data is not linked to your registered account without your explicit Consent.
• Functional Cookies: These remember choices you have made on the platform — such as your preferred sports market or slot game category — and allow us to deliver a more personalised experience on return visits.
• Security Cookies: These are used by our fraud detection and bot-prevention systems to distinguish legitimate players from automated scripts and to flag unusual account access patterns.

You may control your Cookie preferences through your browser settings. Most modern browsers allow you to block or delete Cookies; however, disabling strictly necessary Cookies will prevent you from logging in and using the Services. Detailed browser-specific instructions for managing Cookies are available in your browser's help documentation.

hoa788 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All data transmitted between your device and the hoa788 platform is encrypted using TLS 1.2 or higher (256-bit SSL). This prevents interception of data during transmission over public or shared networks.
• Encryption at Rest: Sensitive Personal Data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption in our data storage systems.
• Access Controls: Access to Personal Data within hoa788's internal systems is restricted on a strict need-to-know basis. Staff with data access are subject to background checks, confidentiality obligations, and regular security awareness training.
• Password Security: Account passwords are stored as salted cryptographic hashes. hoa788 staff cannot retrieve your plain-text password. If you forget your password, you must use the platform's password reset process.
• Intrusion Detection: hoa788's platform infrastructure is protected by network intrusion detection systems, Web Application Firewalls (WAF), and automated anomaly detection that monitors for unusual access patterns or potential breaches.
• Incident Response: In the event of a Personal Data breach that poses a risk to your rights, hoa788 will notify affected players via their registered email address within 72 hours of becoming aware of the breach, in accordance with its incident response obligations.

Despite these measures, no internet-based system is completely immune from security threats. You are responsible for keeping your own account credentials secure, not sharing your password with anyone, and notifying hoa788 immediately if you suspect unauthorised access to your account.

The hoa788 platform is strictly intended for adults aged 21 and above. hoa788 does not knowingly collect, store, or process Personal Data from individuals under the age of 21. Our registration process requires all applicants to confirm their date of birth, and identity verification (KYC) is used to validate age claims before withdrawal eligibility is granted.

If hoa788 becomes aware that Personal Data has been collected from a person under the age of 21 — whether through a false declaration during registration or through any other means — we will take the following steps: immediately suspend the account, delete or anonymise all Personal Data associated with the account to the extent permitted by our AML retention obligations, and refund any remaining balance in accordance with our responsible gaming procedures.

If you are a parent or guardian and you believe that a minor in your care has created an account on the hoa788 platform, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act promptly.

The hoa788 platform serves players primarily based in Indonesia. However, some of our technical infrastructure, cloud hosting providers, and third-party service processors may operate data centres or processing facilities outside Indonesia. Where your Personal Data is transferred to a jurisdiction outside Indonesia, hoa788 takes the following steps to ensure it remains adequately protected:

• Contractual Safeguards: We enter into data processing agreements with all international service providers. These agreements include data protection clauses equivalent to internationally recognised standards, obligating the recipient to apply security and confidentiality measures consistent with the protections described in this Privacy Policy.
• Adequacy Assessment: Where possible, hoa788 selects providers located in jurisdictions that maintain recognised data protection frameworks or have demonstrated equivalent levels of protection through independent certification.
• Data Minimisation on Transfer: We share only the minimum data necessary with international processors. For example, a cloud storage provider receives encrypted data files; it does not receive the encryption keys or any metadata that would enable it to identify the individuals concerned.

By using the hoa788 platform and submitting your Personal Data, you acknowledge that your data may be transferred to and processed in countries outside Indonesia for the purposes described in this Privacy Policy, subject to the safeguards above.

hoa788 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the hoa788 platform and, where the change significantly affects your rights, by sending a notification to your registered email address.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the hoa788 platform following notification of a change constitutes your acceptance of the revised Privacy Policy.

If you do not agree with a material change to this Privacy Policy, you may close your account and request deletion of your Personal Data in accordance with Clause 9, subject to the retention obligations described in Clause 8.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hoa788 handles your Personal Data, please reach out to our team using the contact details below. All data-related enquiries are handled by our dedicated compliance and support staff.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the hoa788 platform. Our Indonesian-speaking support agents are on hand to assist you at any hour, including during Indonesian public holidays such as Idul Fitri, Nyepi, and Independence Day (17 August).
• Response Time: Email enquiries are acknowledged within 24 hours and resolved within 30 days for complex data rights requests. Live chat queries are typically resolved within minutes.
• Subject Line Format: For data rights requests, please use the subject line format: "Data Rights Request — [Your Account Username]" to help us route your enquiry to the correct team without delay.